Prescription Policy

If your order includes CPAP masks, machines or heated humidifiers, we must have your prescription on file before we can ship your order. Please note that CPAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions and pillows do not require a prescription.

There are three easy ways to give us your CPAP prescription:

  • Fax your prescription to our fax number: 877.234.5340.
  • Email your prescription to script@ionmysleep.com.
  • We can request your prescription for you! Contact customer service at 800.355.0540

NOTE: If you fax or email a prescription, please write your order number on your prescription.

Did you know that you can often get a CPAP prescription from your primary care physician? If your doctor has a record of your sleep study or knows that you use CPAP, he or she will most likely be happy to write a prescription for your supplies. This method can also generally be completed faster than going through a specialist. We have a prescription form your doctor can use.

Your prescription can be handwritten on a standard prescription pad. It must include the physician’s name, contact information and signature of the care provider; your name; and a statement about the equipment needed, for example “CPAP” , “BiPAP”, “CPAP Mask”, “CPAP Humidifier” or “CPAP Supplies”. Ideally, the prescription for a CPAP machine will also include a pressure setting. If this information is not included on the prescription, it may be provided by the patient.

Note: Under HIPPA regulations, you have a right to request a prescription from your physician. If you have difficulty accessing your prescription, please contact our Customer Service team for assistance.

Prescription FAQs

Can you help me with my CPAP prescription?
Of course! Contact our friendly CPAP experts. They’ll be happy to answer your CPAP prescription questions.

  • Email Us: script@ionmysleep.com.
  • By Phone: 800.355.0540 (8AM–7PM EST Monday–Friday; 9AM–5 PM EST Saturday)
  • Live Chat: Click on the live chat link at the center-top of any page on this site.
  • By Fax: 877.234.5340

Do you have a CPAP prescription form?
Yes! iONMySleep.com’s Prescription Form may be completed and signed by your physician. You or your physician may send us your completed prescription form.

  • Fax your prescription to our fax number 877.234.5340.
  • Email your prescription to script@ionmysleep.com

I have an old prescription. May I still use it?
Prescriptions may be written for “Lifetime Need” or “99 Months”. Such a prescription may be used for the prescribed equipment as often as needed to continue therapy. If a prescription notes a number of refills, it will be valid to dispense the listed equipment the number of times shown on the prescription. If a prescription bears an expiration date, the prescription is good through the date shown. If you are not sure about the validity of a prescription, send it to us and we will determine its condition.

Will you accept a CPAP prescription from a doctor outside the US?
No. If you have an international prescription written by a US physician, we will ship your order to any US state or to your country of residence on receipt of a valid prescription. Unfortunately, this policy does not include ResMed, Respironics Fisher and Paykel or DeVilbiss brand products. We are not able to ship any of the aforementioned manufacturer’s brands with an international prescription.

How can I submit my prescription to iONMySleep.com?

  • Fax your prescription to our Toll Free fax number 877.234.5340.
  • Email your prescription to script@ionmysleep.com